Frequently Asked Questions
Have a question or looking for information on your Envision display? Look through these FAQ’s to see if there’s an answer. If you still have a question or need help with your display, use the Troubleshooting form to submit your question.

Resolution Note
	**	How to Disable & Enable the Resolution Notice?

General
	1.1)	Why is the power light on my monitor not coming on?
	1.2)	Why is the Plug & Play function of my monitor not working?
	1.3)	The power light of my monitor is on and the color is amber, but there is no video or display. What is the cause of this?
	1.4)	Some of my programs are not running properly because my system can only display 16 colors and they require at least 256 colors. How can I solve this problem?
	1.5)	Monitor displays an “Out of Range” message.
	1.6)	Monitor displays the initial boot up information, however after the Windows flag comes up, the screen shuts off and the setting lights on the front of the monitor begin to flash on and off. (Applies only on monitor without OSD - On-Screen Display)
	1.7)	My monitor goes into sleep mode while I’m using it.
	1.8)	I don’t see a refresh rate box when I’m in the Display Properties.
	1.9)	How would I know what refresh rate my computer is set to?
	1.10)	Why is my computer showing “Adapter default” and “Optimal” as the only options on my refresh rate list?
	1.11)	How can I tell what type of video card I have?
	1.12)	How can I obtain parts for my out of warranty monitor?
	1.13)	Where can I find the model and serial number of my monitor?
	1.14)	I’m using a MAC computer. Do I need to use an adapter? If so, what settings do I use on the adapter?
	1.15)	What does “Dot Pitch” refer to?
	1.16)	Why would I prefer FlatFace monitor to a regular CRT monitor?
	1.17)	What is “Resolution”?
	1.18)	Why the monitor cannot adjust to anything higher than a 640x480 resolution setting?
	1.19)	What is the difference between an interlaced and non-interlaced mode?
	1.20)	How do I clean my monitor - LCD & CRT?
	1.21)	Which Envision products are compatible with VESA® FPMPMI wall mounting standard?
	1.22)	Which Envision products are compatible with Kensington Security Slot standard?

LCD, TV
	2.1)	How do I get Envision or AOC TV remote code for Universal remote control?
	2.2)	LCD Quality Standard and Pixel Policy (Applies to LCD Monitors Only)
	2.3)	Why do I see horizontal & vertical disturbances or waving on the screen? (Applies to LCD Monitors Only)
	2.4)	Why is the display of my monitor blurred or unfocused? (Applies to LCD Monitors Only)
	2.5)	Monitor displays “Input Not Supported”. (LCD monitor only)
	2.6)	How can I connect my L32W761 to my surround system?
	2.7)	Why is my wide screen monitor blurred and stretched?

Display
	3.1)	Why is the display of my monitor fuzzy and it has ghosting & shadowing problem?
	3.2)	Why does the display on my monitor appear to flicker, bounce or wave?
	3.3)	My display is missing one of the primary colors or it is showing tint color (pink, green, blue).
	3.4)	How do I use the function controls?
	3.5)	How can I minimize the flicker on my screen?
	3.6)	My unit has a pincushion effect and the On Screen Display (OSD) doesn’t seem to make a difference.
	3.7)	I have color spots on the corner of my screen. Is this normal?
	3.8)	My screen has gone completely black but the power light is still on (green).

Power-Light Indicator
	4.1)	Monitor power-light indicator flashes from green to orange constantly and there is nothing on the display.
	4.2)	Monitor power light indicator changes from green to orange and there is nothing on the display.
	4.3)	Is there anyway I can adjust the blurriness on my screen?

Drivers
	5.1)	Why is there no driver for WINDOWS NT?
	5.2)	I have replaced my old monitor but the old monitor driver still shows under monitor properties, how do I change it so that it will show the driver of my new monitor.

Installing the Driver
	6.1)	For Windows 95:
	6.2)	For Windows 98:
	6.3)	For Windows ME:
	6.4)	For Windows 2000:
	6.5)	For Windows XP:
	6.6)	I’m trying to install the driver but the “Properties” of the monitor is disabled. (Applies only to Windows 2000)
	6.7)	Do you have drivers for the Mac?

Scanners
	8.1)	I get “Transparency Calibration Error”.
	8.2)	What does Error Code 7 or Calibration Error mean?
	8.3)	The lock is on Unlock position but still gives me an “Error Code 10”.
	8.4)	Will my scanner work with Windows ME or 2000?