| Resolution Note |
| Q |
How to Disable & Enable the Resolution Notice? |
| A |
Note: Ignore the #1 & #2 on the panel, number the buttons from left to right 1, 2, 3, 4, and 5.
Press #1 button once (first button from the left on the unit front panel) to access Main Menu.
Press #2 button (in and out) Down Arrow to go to Setup Menu.
Press #4 button once to access Setup Menu.
Press #2 button once (Down Arrow) to go to Resolution Notice.
Press #4 button once to access.
Press #2 button once (Down Arrow) to select Disable/Enable or Off/On.
Press #1 button 3 times to Exit.
Return
to FAQ Index |
|
| Q | Why
is the power light on my monitor not coming on? |
| A | Make
sure the power button is ON and the Power Cord is properly connected to a grounded
power outlet and to the monitor. Return
to FAQ Index |
| Q | Why
is the Plug & Play function of my monitor not working? |
| A | In
order for the Plug & Play feature of the monitor to work, you need a Plug
& Play compatible computer & video card. Check with your computer
manufacturer. Also check the monitor's video cable and make sure none of
the pins are bent. Return
to FAQ Index |
| Q | The
power light of my monitor is on and the color is amber, but there is no video
or display. What is the cause of this? |
| A | Your
computer may be in screen saver mode, it has instructed the monitor to go to power
saving mode, or the the monitor's video cable is not properly connected to the
computer. Another possible cause of this is a locked-up or in-operative
computer since the computer is what supplies the monitor with all the display
data or information. Move the mouse or press a key to de-activate the screen
saver or power saving mode. Check the monitor's video cable and make sure
it is snugly connected to the computer. To see if the computer is operating
properly, press the CAPS LOCK key on the keyboard repeatedly while checking the
CAPS LOCK light. If the light is not turning ON & OFF, the computer
is non-functional. Contact your computer manufacturer for help.
Return
to FAQ Index |
| Q | Some
of my programs are not running properly because my system can only display 16
colors and they require at least 256 colors. How can I solve this problem?
|
| A | The
number of colors you can display is controlled by the video card installed in
your computer. In order to display more than 16 colors, the proper video
card driver must be installed. Contact your computer or video card manufacturer
to obtain the latest driver from them. Return
to FAQ Index |
| Q | Monitor
displays an “Out of Range” message. |
| A |
This means the monitor is
receiving either very high or low signals from the video card of the computer.
Follow the instructions below to reset the settings of computer resolutions. Safe-Mode
Procedure On Windows Operating System, you can bypass your computer settings by
going to Safe Mode. For instruction on how you can start the computer on Safe
Mode, click your operating system below: Mode: Windows
95 & 98 Windows
ME Windows
2000 & XP Macintosh
Note: To prevent this from
happening again, make sure that you don’t exceed the maximum resolution of
your monitor. Please refer to the user’s manual of the monitor for maximum
resolution allowed for your monitor. Return to FAQ Index
|
| Q | Monitor
displays the initial boot up information, however after the Windows flag comes
up, the screen shuts off and the setting lights on the front of the monitor begin
to flash on and off. (Applies only on monitor without OSD - On-Screen Display) |
| A | When
the monitor lights will start flashing on and off, this indicates that the monitor
is receiving either high or low signal from computer. Please follow the same procedure
given to “Out of Range” problem to resolve this.
Return
to FAQ Index |
| Q | My
monitor goes into sleep mode while I’m using it. |
| A | For
all Windows Operating systems: Go to START button, click on SETTINGS, click on
CONTROL PANEL. Select POWER MANAGEMENT icon. Under Power Schemes drop-down menu,
select - ALWAYS ON. Return
to FAQ Index |
| Q | I
don’t see a refresh rate box when I’m in the Display Properties. |
| A | You
must install a driver for the monitor. Return
to FAQ Index |
| Q | How
would I know what refresh rate my computer is set to? |
| A |
- Press the Start button
and highlight the “Settings” option.
- Select
the “Control Panel” folder.
- Double
Click on the “Display” icon on the Control Panel.
- Select
the “Settings” tab under the “Display Properties” window.
- Click on the
“Advanced” button.
- Click
on the “Adapter” tab and you can check, or set the refresh rate from
there.
Return
to FAQ Index |
| Q | Why
is my computer showing “Adapter default” and “Optimal” as
the only options on my refresh rate list? |
| A | Verify
that the video card and monitor driver are properly installed. Please reference
downloading driver information. Please contact the video card vendor for further
help on configuring the video card. For the monitor driver, please visit our website
driver page. Return
to FAQ Index |
| Q | How
can I tell what type of video card I have? |
| A | Since
your video card is located inside your computer, you will have to contact your
computer manufacturer for assistance. Return
to FAQ Index |
| Q | How
can I obtain parts for my out of warranty monitor? |
| A | You
can contact our Technical Support Department for parts price and availability.
Please call 800-343-5777 and follow the instructions. Return
to FAQ Index |
| Q | Where
can I find the model and serial number of my monitor? |
| A | You
can find this on a small white sticker label on the back of the monitor.
Return
to FAQ Index |
| Q | I’m
using a MAC computer. Do I need to use an adapter? If so, what settings do I use
on the adapter? |
| A | If
your Mac does not have a VGA port (monitor cable input), then you will need to
use an adapter. You will have to contact the manufacturer of the adapter for the
correct settings to use with your monitor. Return
to FAQ Index |
| Q | What
does “Dot Pitch” refer to? |
| A | The
image that we see on the monitor is made up of dots or pixels. These are arranged
in triads of Red, Green and Blue dots. Dot pitch is the distance between dots
of the same color and it is measured in millimeters. The lower the Dot Pitch the
sharper the image. Return
to FAQ Index |
| Q | Why
would I prefer FlatFace monitor to a regular CRT monitor? |
| A | FlatFace
monitors have less glare, since the flat surface displays less angles. With less
angles there is less reflection, producing brighter & more accurate images.
Return
to FAQ Index |
| Q | What
is “Resolution”? |
| A | Under
monitor and video card, this term commonly refers to a display format such as
640x480, 800x600, 1024x768 etc….Resolution of 800 by 600 means 800 pixels on 600
lines. Return
to FAQ Index |
| Q | Why
the monitor cannot adjust to anything higher than a 640x480 resolution setting? |
| A | Make
sure that the video card and monitor driver is installed. Please reference downloading
the driver information. Please contact the video card vendor for further help
on configuring your video card. And as for the monitor, be sure you have downloaded
the driver from the website. Return
to FAQ Index |
| Q | What
is the difference between an interlaced and non-interlaced mode? |
| A | Interlaced
is a technology used in a standard television display. The electron gun will draw
the odd numbered lines from the top to the bottom of the screen, then will come
back to the top and draw in the even numbered lines. Flickering occurs because
the non-refreshed lines fade before they are redrawn. In the non-interlaced mode,
the screen is drawn from top to bottom, line by line, which produces less flicker
and less eye strain for the end-user. Return
to FAQ Index |
| Q | How
do I clean my monitor - LCD & CRT? |
| A | You
can use Windex® to clean the screen and 409® clean the outer casing
of the monitor. Please use a "soft" non-fiberous cloth to clean the screen. Do
not use any paper products to clean the screen. |
| Q | Which
Envision products are compatible with VESA® FPMPMI wall mounting standard?
|
| A | The
following Envision LCD models are compatible with VESA FPMPMI standard: EN-5200e,
EN-7100e, EN-7100s, EN-8100e & EN-7500.
You can purchase the optional wall mounting arm & bracket from Ergotron at www.ergotron.com.
Refer to your manual for model specific wall mounting instructions. |
| Q | Which
Envision products are compatible with Kensington Security Slot standard? |
| A | The
following Envision LCD models are compatible with Kensington Security Slot standard:
EN-5200e, EN-7100e, EN-7100s & EN-8100e.
You can purchase the optional security cable from Kensington at www.kensington.com.
|
