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| Q |
Why
is the display of my monitor fuzzy and it has ghosting & shadowing
problem? |
| A |
These
problems are caused by using an extension video cable or switch
box. You need to plug the monitor's video cable directly to
the video card connector on the back of your computer to obtain
the best picture quality from the monitor. Also make sure
that all the pins of the monitor's video cable are in good condition.
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| Q |
Why
does the display on my monitor appear to flicker, bounce or wave? |
| A |
The
primary cause of these problems are low refresh rate (<75Hz) or
interference caused by other electrical device. To solve the
refresh rate problem, use the maximum refresh rate indicated on the
monitor documentation for the particular resolution you are using.
And to solve the interference problem, move suspected devices as far
away from the monitor as possible. Common interference sources
are: fluorescent lamp, un-shielded speakers, Un-Interruptible
Power Supply (UPS) & transformers like those used by scanners
& some printers.
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| Q |
My
display is missing one of the primary colors or it is showing tint
color (pink, green, blue). |
| A |
Check the pin
connector of your monitor video cable, verify that there are no damaged
or bent pins, if everything looks fine; then this would indicate a
failure inside the monitor.
Note: It’s
normal to have only 14 pins on connectors, pin number 9 will have
no connections therefore it is naturally missing.
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|
| Q |
How
do I use the function controls? Used for: |
| A |
- The display
is shifted to the right. (Horizontal Center)
- The display
is shifted to the left. (Horizontal Center)
- The display
is shifted on the top. (Vertical Center)
- The display
is shifted on the bottom. (Vertical Center)
- Display is
not filling up the whole screen. ***
- I’m
getting a black border around the screen. ***
- The display
size of my screen is like smaller than the actual size of my screen.
(Example: 17” monitor but the display is like 14”)***
- The display
shape is like an hourglass shape. (Pincushion)
- The display
is like a trapezoid shape. (Trapezoid)
- The display
is dim. (Contrast or Brightness)
- The display
is too bright. (Contrast or Brightness)
- How do I
bring the screen to factory-preset settings. (Recall)
- How to I
degauss or refresh my screen. (Degauss)
- My display
looks bowed out on one side and in on the other side. (Pin Balance)
- My display
is tilted. (Rotation)
- My display
looks slanted but straight on the top. (Parallel function)
- How to reset
the color settings. (9300 or 6500 Color)
|
| Q |
How
can I minimize the flicker on my screen? |
| A |
Change
the refresh rate to either of the following settings: Optimal, 75Hz
or 85Hz How do I change the refresh rate?
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|
| Q |
My
unit has a pincushion effect and the On Screen Display (OSD) doesn’t
seem to make a difference. |
| A |
You
will need to send your monitor in for repair. Visit our website for
RMA information.
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|
| Q |
I
have color spots on the corner of my screen. Is this normal? |
| A |
No.
You should have good color continuity across the entire screen area.
Most likely, the color spots are caused by magnetic interference.
The first thing to try is degaussing your monitor using your On Screen
Display (OSD). NOTE: If your unit does not a manual degauss feature,
simply turn it off for 10 minutes, then power it back on again.
If degaussing
does not help, or if the spots come back after a little while, try
rearranging the equipment near your monitor. Devices with magnetic
properties (e.g. speakers and transformers) can affect the purity
of your monitor. Visit our website for RMA
information.
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|
| Q |
My
screen has gone completely black but the power light is still on
(green).
|
| A |
- Make sure
that the signal cable is properly connected to the monitor and
is securely inserted into the video card in the back of the computer.
- Make sure
that none of the pins on the signal cable are bent or broken.
(It’s normal for some of the pins to be missing).
- Make sure
that your computer is turned on and working properly. Your monitor
could be waiting for a signal from your computer.
- Try turning
on your computer and monitor in a different sequence.
If none of these
suggestions help, please visit our website for RMA
information.
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| Q |
Monitor
power-light indicator flashes from green to orange constantly and
there is nothing on the display. |
| A |
This
indicates an internal failure inside the monitor. Please contact our
RMA Department to process the warranty on your monitor. Visit the
Services & Support section of our website.
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|
| Q |
Monitor
power light indicator changes from green to orange and there is nothing
on the display. |
| A |
Check
to see that the computer is not on power-saving mode by pressing any
key or moving the mouse. Then if there is still no display, this typically
indicates that the monitor is not receiving a video signal from the
video card in your computer. You should verify this by trying the
monitor on a different working system, when you plug the monitor into
the computer you should get a display…if the monitor still doesn’t
show an image on the different system, this indicates an internal
problem with the monitor. Contact our RMA Department to process the
warranty on the monitor. Visit the Services
& Support section of our website.
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|
| Q |
Is
there anyway I can adjust the blurriness on my screen? |
| A |
Unfortunately
our monitor doesn’t have any external control to adjust the focus
of the monitor. Try to change to a different resolution or refresh
rate or try adjusting the brightness or contrast, if this doesn’t
help, this indicates an internal problem with the monitor. Contact
our RMA Department to process the warranty on the monitor. Visit the
Services & Support section of our website.
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to FAQ Index
|
