| LCD |
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|
| Q |
Why
do I see horizontal & vertical disturbances or waving on the screen?
(Applies to LCD Monitors Only) |
| A |
Use
the Windows Shut Down screen and activate the AUTO-ADJUST feature
of your monitor. You can display the Windows Shut Down screen
by pressing START & then Shut Down. After the monitor has
performed AUTO-ADJUST, press CANCEL to return to your regular desktop.
Refer to the monitor's documentation for instructions on how to activate
the AUTO-ADJUST feature.
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to FAQ Index
|
| Q |
Why
is the display of my monitor blurred or unfocused? (Applies to LCD
Monitors Only) |
| A |
Make
sure the monitor is set to run at its true or native resolution.
If you have a 15" LCD, the native & recommended resolution
is 1024 by 768 @ 60 or 75Hz. For a 17" LCD, the native
& recommended resolution is 1280 by 1024 & 60 or 75Hz.
You can adjust the resolution in the DISPLAY PROPERTIES located in
the CONTROL PANEL.
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|
| Q |
Monitor
displays “Input Not Supported”. (LCD monitor only) |
| A |
This means the
computer is sending an incompatible display mode to your monitor.
Please check the user’s manual for supported display mode or
input and configure your computer to those settings. The recommended
setting for LCD panel is 1024x768 resolution and you may need to change
the refresh rate of the monitor to 60Hz. Click
here to go to Safe Mode procedure.
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to FAQ Index
|
|
|
|
| Q |
Why
is there no driver for WINDOWS NT? |
| A |
Windows
NT doesn’t require a monitor driver. You need to install a video
card driver instead. Please contact the pc or video card manufacturer
for further help on driver configurations of your video card.
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to FAQ Index
|
| Q |
I
have replaced my old monitor but the old monitor driver still shows
under monitor properties, how do I change it so that it will show
the driver of my new monitor. |
| A |
Please
download the driver from our website and
follow the instructions below for monitor driver installations.
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to FAQ Index
|
|
|
|
| Q |
For
Windows 95: |
| A |
- Press the
Start button and highlight the SETTINGS option.
- From there,
select the CONTROL PANEL folder.
- Double click
on the DISPLAY icon in your control Panel.
- Select the
SETTINGS tab in your “Display Properties” window.
- Click on
“Change Display Type” or “Advanced Properties”
depending on your version of Windows 95.
- Click on
the Monitor tab if you have the “Advanced Properties”
version of Windows 95.
- Locate the
“Change” button located next to the MONITOR TYPE selection.
- Click on
the “Have Disk” button, and browse to look in the folder
you created for the zipped or INF files. (Look on Envision folder
and select any inf file)
- Select the
“Show all devices” radio button.
- Listed in
the right window are the Envision monitors. Make the appropriate
selection.
- Click on
the “OK” button in the Select device window and this
will install the driver. Finally click on the “OK” button
of your Display Properties window.
- Restart your
computer.
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to FAQ Index
|
| Q |
For
Windows 98: |
| A |
- Press the
Start button and highlight the SETTINGS option.
- From there,
select the CONTROL PANELS folder.
- Double click
on the DISPLAY icon in your control Panel.
- Select the
SETTINGS tab in your “Display Properties” window.
- Click on
the ADVANCED button.
- Click on
the MONITOR tab.
- Click on
the CHANGE button, Click on NEXT.
- Select the
“Display a list of all drivers” option. Click NEXT.
- Click on
the HAVE DISK button
- Type “C:\Envision”
- Click OK
in the Install From Disk Window
- Select the
“Show All Hardware” option.
- Select the
model of your monitor on the list then click NEXT.
- In the Update
Driver window you should see you monitor type and the location
of the profile listed. Click NEXT
- Click Finish
- Click Close
- Restart the
computer
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to FAQ Index
|
| Q |
For
Windows ME: |
| A |
- Press the
Start button and highlight the SETTINGS option.
- From there,
select the CONTROL PANEL folder.
- Double click
on the DISPLAY icon in the Control Panel.
- Select the
SETTINGS tab in the “Display Properties” window.
- Click on
the ADVANCED button.
- Click on
the MONITOR tab.
- Click on
the CHANGE button, Click on NEXT.
- Select “Specify
the location of the driver (Advanced) ” option then click
Next
- Select “Display
a list of all the drivers” option then click Next
- Click on
the HAVE DISK button
- Type “C:\Envision”
- Click OK
in the Install From Disk Window
- Select the
“Show All Hardware” option.
- Select the
model of your monitor on the list then click NEXT.
- In the Update
Driver window you should see you monitor type and the location
of the profile listed. Click NEXT
- Click Finish
- Click Close
- Restart the
computer
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to FAQ Index
|
| Q |
For
Windows 2000: |
| A |
- Press the
Start button and highlight the SETTINGS option.
- From there,
select the CONTROL PANELS folder.
- Double click
on the DISPLAY icon in your control Panel.
- Select the
SETTINGS tab in your “Display Properties” window.
- Click on
the ADVANCED button.
- Click on
the MONITOR tab.
- Click on
the PROPERTIES button.
- Click on
the DRIVER tab.
- Click on
the UPDATE DRIVER button.
- In the UPDATE
DRIVER WIZARD click NEXT.
- Select “DISPLAY
A LIST OF KNOWN DRIVERS”. Click NEXT.
- Select “SHOW
ALL HARDWARE”.
- Click the
HAVE DISK button.
- In the INSTALL
FROM DISK screen, type “C:\Envision”
- Select the
correct monitor model. Click NEXT.
- In “DIGITAL
SIGNATURE NOT FOUND” Click the YES button.
- Click Finish
- Click Close
- Restart the
computer
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to FAQ Index
|
| Q |
I’m
trying to install the driver but the “Properties” of the
monitor is disabled. (Applies only to Windows 2000) |
| A |
Make
sure that the video card driver is properly installed and configured.
Please contact the video card vendor for further help on this.
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to FAQ Index
|
| Q |
Do
you have drivers for the Mac? |
| A |
No monitor drivers are needed on the Macintosh
platform. Your monitor's display modes and refresh
frequencies are sensed directly from the monitor, or
through an adaptor set to multi-mode.
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to FAQ Index
|
|
|
|
| Q |
I
get “Transparency Calibration Error”. |
| A |
To
prevent the transparency message from coming up, set the scanner back
to the default mode, which is “flatbed”. On MR. Scan Easy
window, click on the icon or toolbar right next to the California
Raisin character.
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to FAQ Index
|
| Q |
What
does Error Code 7 or Calibration Error mean? |
| A |
This
means an internal failure of hardware has occurred inside the scanner.
Most of the time, it’s the Optical Assembly that has failed or
went defective which causes this problem. Please contact our RMA
Dept. for warranty information
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to FAQ Index
|
| Q |
The
lock is on Unlock position but still gives me an “Error Code
10”. |
| A |
- Check the
connections of scanner data cable from your computer to the scanner.
- Make sure
that the scanner driver is properly installed.
- Assuming
that the connections and driver are properly installed, this indicates
an “Optical Assembly” failure. Please contact our RMA
Dept. for warranty information
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to FAQ Index
|
| Q |
Will
my scanner work with Windows ME or 2000? |
| A |
Yes
it is compatible with Windows ME or 2000 and you can use the same
driver that comes with it.
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to FAQ Index
|
