Q: Can Envision rebates be downloaded from the Web?
A: No. You must get an Envision rebate claim form from a participating Envision retailer. Envision rebates cannot be downloaded from the Web.

Q: How long will it take for my rebate to be processed?
A: All mail-in rebates are processed by a contracted third party vendor. Please allow 10-12 weeks for processing from the date the rebate claim form is received at the processing center.

Q: Who should I contact to check my rebate status?
A: If you mailed your rebate claim form to the Phoenix, AZ or Niagara Falls, NY processing centers, please call toll free at 1-877-776-0264 or 1-888-314-9908. In addition, you can the status or your rebate online at: envision.rebatestatus.com.

For claims mailed to P.O. Box 22093, Tempe, AZ, call toll-free 1-888-941-2920, or visit envision.status-now.com

Q: Under what circumstances can my rebate be denied?
A: Your rebate can be denied for the following reasons:

• UPC bar code was not submitted.
• Copy of the purchase receipt was not submitted or missing.
• Submitted UPC bar code was invalid for the rebate program.
• Submitted purchase receipt was from an invalid store.
• Mailing address indicated on the rebate claim form was a P.O. Box.
• Duplicate claims were submitted for the same promotion.
• Rebate claim form and supporting documentation was mailed after the last postmark date.

Q: Can I resubmit my rebate claim after receiving an error card?
A: You can resubmit your rebate claim again. Please follow the instructions on the error card. There is a deadline for resubmitting your claim.

Q: How long will it take to process my rebate claim after resubmitting the proper documentation upon receiving an error card?
A: Please allow another 10-12 weeks of processing time.

Q: What should I do if I discarded my display carton box and do not have the UPC bar code? Can I still submit my rebate claim?
A: No. Your claim will be invalid if you are not able to provide the original UPC bar code. It is considered the main proof-of-purchase.

Q: I have received an error card for submitting a P.O. Box as my return address. How can I correct this and receive my rebate check?
A: You can correct this error by following the instructions on the error card.

Q: I received my rebate check after the expiration date of the check. What can I do?
A: Please contact 1-877-776-0264 or 1-888-314-9908 for immediate resolution.

Q: I received a rebate check in error. What do I do?
A: Mail the rebate check back to the address indicated at the bottom of the check.